Return & Exchanges

Bobo Bird timepieces & watch bands have been hand crafted from natural materials. We pride ourselves in delivering exceptional design and superior quality with every piece of art we produce.

FAQ on exchange, repair, and return programs are outlined below;

Shipping & Delivery

We ship within 24 hours from order confirmation. Delivery times depends on your location. Delivery is usually within 2-4 working days.

We deliver throughout South Africa and international

Free delivery is available when you spend R1000 or more in a single transaction tin South Africa and choose the Express Shipping service.

NOTE: This excludes the delivery charge

We accept payment by credit cards, cheque cards, Instant EFT (via Internet Banking), mobicred, Masterpass, SCode and debit cards.

We are committed to ensuring that your personal information is secure. To prevent unauthorized access or disclosure of secure information we have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect about you.

See our privacy policy for more details.

We will offer discounts and offers to our new and returning customers from time to time. These discounts will consist of codes to use in the shopping cart section of the site and will be found via our social media platforms and email marketing campaigns. 

Only one code can be used per transaction per customer.

You can review the status of your order by logging into your account on the website and viewing your order.

After dispatch you can track your parcel on The Courier Guy website or the link included in your order shipping confirmation SMS or Email.

You will receive an email informing you your order has been processed successfully. If you do not receive an email within 1 hour please go to the My Account section of the website and click on My Orders to check the order is present. If it is not visible there then please check if the amount has been debited from your account.

Returns and exchanges

For online purchases during this time, we have extended our 30-day return policy to 60 days from the ship date for international purchases. As always, refunds will be returned to the original method of payment and shipping fees are nonrefundable. If a refund occurs, we will deduct a transaction fee equivalent to 5% of the transaction price.

EXCHANGES WITHIN 15 DAYS OF DELIVERY

 We will exchange your watch free of charge. Simply send us an email repairs@woodenstore.co.za and return the undamaged product to us along with the original box and all included cards. 

REFUNDS WITHIN 15 DAYS OF DELIVERY 

We will refund your complete purchase (less any shipping, customization, engraving, & sizing fees). Simply email us repairs@woodenstore.co.za and return the undamaged product to us along with the original box and all included cards. 

AFTER 15 DAYS, BUT WITHIN 3 MONTHS 

We will exchange your watch or refund your order (less any shipping, customization, engraving, & sizing fees). We will charge a flat 15% restocking fee. Simply send us an email repairs@woodenstore.co.za and return the undamaged product to us along with the original box and all included cards.

Use this text to answer questions in as much detail as possible for your customers.

Each wood watch by BOBO BIRD is warranted to the original purchaser to be free from defects in material or workmanship at the time of delivery for a period of no longer than twelve months.

To maintain this limited warranty, the product must be operated and maintained in accordance with the care and operation instructions. Abuse, mechanical damage, alterations, or scratches due to abnormal wear are not covered by the BOBO BIRD limited warranty.

Further, WOODEN STORE will not be responsible for loss or damage connected to the use of its product nor the life of the battery. If you purchased your watch within one year and you need it repaired, simply email repairs@woodenstore.co.za.

Upon completion of repair form, we will review your request. Please allow up to 24 hours to review your information. Once your request is approved, we will send you an repair number and shipping instructions via email. If the repair request is due to a manufacturing defect, we will repair/replace the timepiece free of charge and cover the return shipping.

Return shipping will reimbursed in the following manner:

For South African based customers, we will provide return shipping service if your repair request was issued within 90 days of your original order. For customers outside of the South Africa, you will be responsible for returning the watch back to our facility. A valid postage receipt should included in the return request box or a scanned copy sent to repairs@woodenstore.co.za.

If the watch was deemed to be damaged due to misuse, our watchmakers will repair/replace the timepiece for a nominal fee. Our team will inform you of the repair fee prior to processing your request

Product

BOBO BIRD watches use only 100% natural wood and we refrain from the use of toxic chemicals to either treat or protect the wood. 

For any client that experiences discomfort (itching or rash) on their wrist after wearing a BoBo Bird watch, we suggest you stop wearing the watch and consult your doctor.

Nickel Allergies

BOBO BIRD watches feature stainless steel (304) clasps for those who may have nickel allergies. Please see the below study from the National Center for Biotechnology Information (https://www.ncbi.nlm.nih.gov/pubmed/9330816):

In 1994, a study of nickel release and allergic contact dermatitis from nickel-plated metals and stainless steels was published in this journal. It was shown that low-sulfur stainless steel grades like 304 release less than 0.03 microgram/cm2/week of nickel in acid artificial sweat and elicit no reactions in patients already sensitized to nickel.

With proper care, your wood watch can be worn for many years to come.


The biggest enemy of wood is sudden changes in temperature and humidity. This means if you leave your watch in a car on a hot sunny day, the high temperature has the ability to swell the wood and cause it to crack. Same with leaving it in the car on a particularly cold day or night, the cold will shrink the wood, putting pressure against the glass and pins and could cause breakage at those points.

Humidity control is also important. Too much and the wood will absorb the water and swell, too little and it will dry out the wood and shrink. Swelling and shrinking increase the possibility of cracking at the time and in the future.

SO, when you are not wearing your watch be sure that it is inside, and also protected in either its original packaging OR in a watch or jewelry box to protect it from an overly wet or dry environment.

Additionally, the best thing you can do for the wood of your watch is make sure it is properly conditioned, protecting the wood from the elements. We recommend Tung Oil or Lemon oil both of which can be found at hardware stores, or online.

Using a soft cloth, pour 1 teaspoon of your chosen oil on to the cloth and then use the cloth over the surface of the wood, buffing slightly. This will aid in keeping your watch clean and conditioned and will increase the luster

In order to have your watch sized, you can do either of the following:

Our team can size your watch for you prior to shipment. Simply let us know of your wrist size by leaving a message at checkout under " Notes to seller "

RECOMMENDED: Take your Bobo Bird watch to your preferred jeweler or watch repair shop to have them size it for you.

Upon receiving your wood watch be sure to note the instruction card provided. Wind the watch at least 15-20 times prior to wearing it. After the initial winding, your daily activity should be sufficient to keep the watch wound, IF worn every day for a minimum of 8 hours.

Lack of sufficient movement or inconsistent wearing of the watch may require additional manual winding. As this is a mechanical watch, quartz watch accuracy cannot be expected. If your watch is consistently fast or slow regardless of proper winding and wearing, and you have surpassed the warranty period, we recommend taking your watch to a reputable jeweler or watch repair store and having them service the watch which should include: cleaning, oiling, and regulating the movement.

BOBO BIRD watches are considered to be splash proof. Normal wear and use can include kitchen activities, a day on the beach, the gym, etc.

However, full submergence in water is not recommended both for the integrity of the movement and the wood itself. Excessive moisture exposure can result in a diminished flexibility in the bands wood links. If this occurs, allow the watch to dry for 1 to 2 days to allow the wood links to dry and return to their natural size.

Yes! WOODEN STORE offers both watch and box engraving on select models.

There is a customization fee of R250 to engrave the backplate of your watch and to engrave the wooden watch box. Company logos, handwritten messages, standard text, and uploaded graphics can all be engraved.

Engraving Change Requests

Our engraving team will immediately begin working on your design.  For this reason, engraving change requests must be submitted within 1 hour of placing your order.  

Engraving Text Alignment With Face

Due to the unique nature of each timepiece, the engraved text on the backplate may not align with the face of the watch.